The company was a department in the Kenya Post & Telecommunications Corporation. Their operations were rolled out in 1996. In 1997, Safaricom was registered a private limited company as per the guidelines of the Companies Act.
Michael Joseph joined Safaricom in 2000 and became the first CEO of the company. At his entry to the company, the subscriber base was below 20,000 and has grown to over 18 million. Michael was hardworking, visionary and results oriented. He guided his staff towards exploring their full potential and this is what elevated the company status.